1. How to request deletion
In the MarryMantra User or Partner app, open Profile and tap Delete Account. Confirm as prompted. This is the primary deletion path and runs immediately unless blocked as described below.
Active bookings, open complaints or disputes, a partner wallet / held balance, or a pending payout will block deletion until they are finished.
If you cannot use the in-app button, email support@marrymantra.in from your registered contact with subject "Account deletion request". Include your registered phone number and whether you use the User app or the Partner app. We will verify your identity before processing the email request.
2. What data gets deleted
When in-app deletion succeeds, we anonymise login identifiers where legally permissible, including:
Name, phone number, and email used for login.
Profile photos.
Device and push notification (FCM) tokens.
Chat messages and media are not wiped; they may remain on the booking thread. Sender identity is anonymised with the account.
Payment, transaction, invoice, KYC, and GST records are not deleted — see Section 3.
3. What is retained and why
Some records must be kept even after account closure. We retain the following in restricted form where required:
Payment, transaction, invoice, and GST ledgers.
Booking records needed for active bookings, disputes, or legal claims.
KYC and bank verification artifacts (for partners and where collected).
Fraud prevention and dispute evidence.
These records are retained as required under applicable Indian tax and company law, and for fraud and dispute handling.
For full policy context, see our Privacy Policy at /privacy/#deletion.
4. Processing timeline and scope
This process applies to accounts on the MarryMantra User app and the MarryMantra Partner app.
In-app Delete Account is immediate unless the server returns a conflict (active booking, open complaint or dispute, wallet/held balance, or pending payout).
Email deletion requests are processed after we confirm your identity, within timelines required by applicable law.
For privacy grievances or access/correction requests, contact privacy@marrymantra.in.